Guide Package Protection

Guide Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims. To cover your order, make sure Guide Package Protection is selected before placing your order at checkout.

Guide Protection for Red Thread Atelier

If you opt out of Guide Package Protection, Red Thread Atelier is not liable for lost, damaged, or stolen items.

Frequently Asked Questions

What is Guide Package Protection?

Guide Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims. To cover your order, make sure Guide Package Protection is selected before placing your order at checkout.

How do I file a claim with Guide Package Protection?

If you've purchased package protection and need to make a claim, click here to file a claim .

How do I buy Guide Package Protection?

Guide Package Protection will be available to add once you reach checkout. Once added, it will appear at checkout as a product before your order is placed.

What am I covered for?

Guide Package Protection covers lost, damaged, and stolen packages.

What do I get if my claim is successful?

You may choose either a refund or a replacement for your order.

How much does Package Protection cost?

The cost of Guide Package Protection depends on the total value of your order.

How long before my delivery is classed as lost?

If your parcel hasn't received an updated tracking scan in 4 days, it is considered lost in transit and you may file a claim.

What happens if my parcel is stolen or marked as delivered but I haven't received it?

File a claim as normal using the link above, and Guide will process your claim.

How long do I have to file a claim?

Claims must be submitted within 30–45 days from the ship date of the order, depending on the type of claim.

File a Claim