If you don't have a canvas I'm looking for, can you order it for me?
Absolutely! It’s one of the things we love to do most! Email us at
email@example.com with all relevant details and we can assist.
Can I preorder/reserve an out of stock canvas?
We do not offer preorder but please enter your email on the canvas you are eyeing and when it comes back in stock you will be notified via email.
What carrier(s) do you use for shipping?
We ship via USPS & UPS. In stock items will ship within 3-5 business days of the order being placed.
Please reference our shipping and returns page for further information.
Do you accept commissions for custom orders?
We would love to work with you on custom orders! Or at least steer you in the right direction to several custom artists we work with!
What is your return policy?
Please reference our shipping and returns page for our return policy.
Do you ship internationally?
We do! You can learn more here on our shipping and returns page.
Everyone’s favorite topic: Finishing!
Where to start:
If you are not able to stop into the Atelier, please send your project in a trackable package to The Red Thread (address below). Please include your name, contact information (telephone or email), and a brief description of how you would like your project finished. Once the package is received we will call you to go over finishing ideas including style, fabric, cording, etc
Our standard time for finishing varies based on the type of project and the time of year. This is a cottage industry from start to finish. From the canvases being hand painted, to you stitching it, the finishers are also doing this by hand. And everyone wants to see it shine! So please give that time! Industry standard is about 3 months for an ornament, 3-6 months for a pillow. Leather belts and key fobs are approximately 16-18 weeks, and leather purses/clutches will take 12+ months. Acrylic offerings are about 12 weeks. If you want to present something at Christmas time, please note that many of the finishers stop taking on projects in June. All finishing lead times are estimates. We are not able to guarantee a return date for
any finishing item.
Do you offer customization on canvases like monograms or dates?
Customization work is all hand-painted. Generally speaking, we should be able to have your customization painted and shipped in about 4 weeks.
How do I contact The Red Thread Atelier with more questions?